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Vivint Home Security Review

Smart home automation, customizable plans, and month-to-month contracts

Written by: Monique Seitz-Davis  |   Updated: April 12, 2018

Vivint provides a happy medium between smart home automation and professional monitoring. And while Vivint’s plans are more on the pricey side, Vivint’s offerings can be tailored to completely fit your needs.

Vivint

Best for Home Automation

  • À la carte customization
  • High-end home automation devices
  • Remote control
  • Energy management capabilities
  • Month-to-month service plan

About Vivint

You might know Vivint for the company’s solar panels, high-speed internet, or even its door-to-door sales approach. But as a security company, Vivint offers an unusual monitoring service that’s garnered attention. Unlike most companies that offer restrictive, pre-packaged plans, Vivint focuses on an à la carte approach. You can choose however many door sensors, cameras, or smoke detectors your home requires. And all of Vivint’s devices are designed specifically with home automation in mind, so you can remotely control the ins-and-outs of your security system. Want even more flexibility? Vivint gives you the option of a month-to-month or multi-year contract.

Learn More About Our Rating Criteria

Read Customer Reviews

vivint home security sign

Price and Contract

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Tech and Equipment

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Home Automation

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Customer Service

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Vivint Prices and Packages

 

Vivint Smart Home

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Top Pick: Vivint Smart Home Video

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Connectivity

Cellular

Cellular

Installation Type

Professional

Professional

Monitoring Fee

$39.99

$49.99

Installation Fee

$49.99

$49.99

Warranty

120 days*

120 days*

Option to Finance or Pay Up Front

Y

Y

Professional Monitoring

Y

Y

Monthly Monitoring Fee

Y

Y

Included Equipment

SkyControl Panel, door sensors, window sensors, motion sensors

SkyControl Panel, door sensors, window sensors, motion sensors, doorbell camera

Mobile App

Y

Y

Home Automation Capabilities

Y

Y

Wireless Security Cameras

Y

Y

Alerts

Mobile

Mobile

User Codes

Y

Y

False Alarm Safeguard

Y

Y

*Only available with Premium Service

How Vivint Home Security Stacks Up

Smart home automation, customizable plans, and month-to-month contracts

Price and Contract

Vivint’s pricing is a bit high. But you have two payment options—one of which is contract-free. The first: pay for all equipment up front and maintain a month-to-month monitoring fee with the company. This option allows you to cancel Vivint’s services whenever you please and own the equipment outright. Your second option: finance the equipment cost and alarm monitoring fees for a set, contractual period.

Pros
  • Professional Monitoring
    Regardless of what plan you choose, Vivint provides professional alarm monitoring to ensure your home is well protected against intruders or life-threatening traumas. To prevent any false alarm, Vivint’s system features two-way communication. Once an alert is initiated, a company rep will attempt to contact you through the Sky Control Panel before notifying an emergency response team.
  • À La Carte Customization
    The world is your oyster when it comes to Vivint’s equipment. You can pick and choose the number of door sensors, cameras, or key fobs you want to include in your plan—you can even have more than one smart thermostat if you’d like. Regardless, Vivint always includes the Sky Control panel, as well as motion, door, and window sensors in every plan.
  • Upgrade Anytime
    You can upgrade your contract or add on extra devices at any time. But you can never downgrade your plan, so think twice about what you want before committing to a contract with the company.
Cons
  • Hefty Up-Front Cost
    If you opt for the month-to-month plan, you’ll need to pay for all of your equipment outright—and the up-front cost can get pretty high. On the other hand, if you pick the financing plan, know that you’ll be locked into at least a five-year contract.

Tech and Equipment

Rather than employing a third-party distributor, Vivint designs most of the equipment that’s included in each company package. Also, all devices function using Z-Wave and are wireless (including cameras and smart thermostats), so you don’t have to fumble through a difficult installation.

Pros
  • Sky Control Panel
    On the whole, Vivint’s control panel offerings are great. The most notable feature is the two-way voice communication. It doubles as a safeguard against a false alarm and allows you to remotely connect and speak with people in your home. So if you won’t be home when the kids get off the bus, not to worry—you can check in with them once they arrive at home.
  • Transportable, Wireless Equipment
    Forget about drilling giant craters in the walls of your home—Vivint’s equipment is both transportable and wireless, so you can change the location of a motion sensor or even the indoor or outdoor camera whenever you please.
  • Sky Mobile App
    The Sky mobile app offers a convenient and reassuring feel with its remote control and fast alert time. You can check the video live feed from your home’s security cameras or remotely arm and disarm the alarm system from your phone. The app is comparable to the navigation you’ll find on the control panel, which makes flip-flopping between the two a bit easier for the user. Plus, you get a live feed of all video cameras in your home. To find out more about how Vivint’s app stacks up, read our review.
Cons

Rather than running on Wi-Fi, Vivint has a cellular connection. Unfortunately, this type of connection doesn’t work for all customers, particularly those who live in remote regions with little to no cell service.

  • Cellular Connection
    Not all parts of the United States have a strong cellular connection—if they have any cellular coverage at all. Should you live in an area like this, visit our Best Home Security Systems appraisal to find the most suitable home security system for you.

Home Automation

From security cameras and smart thermostats to automatic door locks, Vivint has a variety of home automation devices to choose from. Proprietary products like the Ping Camera come with nifty features like two-way voice and motion sensor capabilities. And Vivint boasts compatibility with other mainstream products, so if you’re partial to one brand in particular (like a Nest thermostat) you don’t have to compromise.

Pros
  • Wide Variety
    Vivint offers a wide variety of smart home devices, allowing you to pick and choose what is best suited for your checkbook or home. Plus, Vivint’s devices are compatible with all Nest and Amazon Echo products.
  • Energy Efficiency
    Vivint’s energy-saving devices, like smart light bulbs or thermostats, can help the planet and keep cash in your pocket—energy-smart devices reportedly cut energy costs by 30%.
  • Remote Control
    Thanks to Vivint’s Sky Control app, you get the convenience of remote control over everything from a doorbell camera, automatic smart door locks, or outdoor and indoor security cameras. And to top it off, the mobile app Is easy to use so you can unlock your front door for the kids when they get home from school.
Cons
  • Costs Add Up Fast
    The sky’s the limit regarding customization, but the costs of those ten security cameras add up quickly. If you’re worried about keeping costs reasonable, make sure you work with a Vivint representative to ensure you don’t max out your budget right off the bat.

Customer Service

While Vivint’s systems are tailored to fit your needs, reviewers stated that Vivint struggles with delivering dependable customer service—both for user questions and in emergency situations. On the other hand, Vivint is highly receptive to customer feedback and works hard to implement recommended changes. As one of its weaker points, Vivint’s customer service is worth weighing against their strengths as you decide which home security system to invest in.

Pros
  • Comprehensive Walk-Through
    Because of Vivint’s à la carte approach, the company caters its offerings to you and your home’s needs. This method ensures that you get the best security system that you can build upon down the road, rather than a restrictive one.
Cons
  • Negative Customer Reviews
    Reviewers stated that Vivint’s customer service has a salesy approach and thus frequently misleads customers into purchasing devices they don’t necessarily want or need.

Vivint Smart Home FAQs

Does Vivint have a money-back guarantee?

No—unlike many of its competitors, Vivint does not have a money-back guarantee. To find out more, visit our page devoted to FAQs about Vivint.

Does Vivint have an equipment warranty?

Yes—Vivint has a 120-day warranty for its proprietary equipment, such as its smoke detector, doorbell camera, motion detector, or outdoor camera. If you purchase a non-Vivint-branded item, such as a Nest thermostat or Amazon Echo device, be sure to check with the brand’s company for warranty details.

Does Vivint have an activation fee?

Yes—Vivint has a newly instated activation fee of $49.99.

Does Vivint have cloud storage?

Yes—it’s called Vivint Smart Drive. This convenient device, once known as Space Monkey, provides secure storage much like an external hard drive does. It allows you to stream and seamlessly upload all security camera clips with little to no effort. So you can forget about losing all important security recordings or even family photos once a device has kicked the bucket.

Is Vivint’s Sky Control app easy to use?

Yes—according to customer reviews, the Sky Control app is very user friendly and offers an intuitive feel. So you can toggle between the company’s home security devices with ease.

Is Vivint’s tech compatible with Nest or Amazon Echo?

Yes—Vivint is compatible with both Nest and Amazon Echo products.

Do Vivint’s home security plans come with yard signs?

Yes—however, be aware that the sign is smaller than Vivint’s competitors’ signage, so be sure to keep the sign visible not only during the day but also at night with a solar or battery-powered light.

Does Vivint have a smart garage door opener?

Yes—this is another security feature you can tack onto your alarm monitoring plan. Smart garage door openers reportedly increase your home’s value and safeguard your valuables from thieves.

Can I control lights remotely with Vivint?

Yes—again, one of the company’s strongest selling points is the home automation capabilities.

Can I cancel my plan at any time?

If you choose to pay Vivint up front for the entire cost of your equipment, you’re automatically eligible for Vivint’s month-to-month contract and professional alarm monitoring. With this plan, you can cancel at any point in time. However, if you don’t buy the equipment outright, you’re locked into a contract that could last up to three years.

Vivint Smart Home Equipment

Indoor Camera

Maintain a watchful eye on your valuables with the help of an indoor camera.

Video Doorbell Camera

Forget about ding-dong-ditching: an interactive doorbell camera, in addition to an outdoor security camera, can help keep pranksters and thieves at bay.

Automatic Door Lock

Whether your hands are full of groceries or the kids forgot their keys at home, a smart automatic door lock can be remotely controlled—so you or Junior can get into the house safely and accident-free.

Door and Window Sensors

When paired with Vivint’s glass-break sensor, door and window sensors enhance your home’s level of security.

Smart Thermostat

Save money and energy with the help of a smart and easy-to-use thermostat.

Control Panel

From a touchscreen to basic, push-button control panels, Vivint enables you to easily maintain your home security system.

Key Fob

Count on Vivint’s key fob to easily arm or disarm your system with the simple push of a button.

Carbon Monoxide Detector

Protect your family and detect an invisible killer with this helpful carbon monoxide detector.

The Bottom Line

Vivint is a security company best suited for folks who are looking to make the most of home automation products that are on the market. Additionally, the company sets itself apart from the rest with its customizable plans but could improve the customer service offerings.

Pros
  • Home automation capabilities
  • Energy management
  • Financing available
  • À la carte customization
  • Portable, wireless equipment
  • Cellular connection
Cons
  • Expensive up-front cost
  • Negative customer reviews

Vivint Customer Reviews

    How We Evaluated Vivint Smart Home

    To properly vet Vivint, we began our efforts by reading and researching customer reviews, company history, and consumer interest. And to top it all off, we tested the customer service team and products to ensure they were up to SafeWise standards. To read more about our methods, visit our methodology site.

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