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Frontpoint Home Security Review

DIY installation, professional monitoring, and customizable home security.

Written by: Monique Seitz-Davis  |   Updated: May 9, 2018

Ranking number one on our list of the top home security systems, Frontpoint home security systems merge customizable plans and great customer service with DIY installation and professional monitoring service. If it's in your budget, Frontpoint’s a good option—but it is more expensive than many of the competitors.

Frontpoint

Best for DIY Installation

  • Great customer service
  • Risk-free trial
  • DIY installation
  • Professional monitoring
  • Portable equipment

Frontpoint at a Glance

Frontpoint has considerate customer service, cellular monitoring, customizable plans, and wireless equipment. For folks who have a laundry list of questions and want a little bit of everything, Frontpoint’s versatility and flexibility is enough to warrant a 5-star rating. But because Frontpoint’s contracts are a little restrictive and on the pricey side, they received 4.5-stars instead.

Learn More About Our Rating Criteria

Read Customer Reviews

frontpoint

Price and Contract

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Tech and Equipment

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Home Automation

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Customer Service

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Frontpoint Prices and Packages

 

Basic Plan

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Interactive Plan

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Ultimate Plan

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Connectivity

Cellular

Cellular

Cellular

Installation Type

DIY

DIY

DIY

Installation Fee

No

No

No

Warranty

3 years

3 years

3 years

Professional Monitoring

Y

Y

Y

Flood, Fire, and CO2 Protection

Y

Y

Y

Wireless Design

Y

Y

Y

Crash and Smash Protection

Y

Y

Y

Included Equipment

Wireless control panel
Panic pendant
Sensors (door, window, flood, garage, glass)

Wireless control panel
Panic pendant
Sensors (door, window, flood, garage, glass, motion)

Wireless control panel
Panic pendant
Sensors (door, window, flood, garage, glass, motion)

Works with Home Automation

N

Y

Y

Alerts

N

Text, Email

Text, Email

Remote Control

N

Y

Y

Door Locks

N

N

Y

Smart Thermostat

N

N

Y

Video Camera

N

N

Y

Live Video Streaming

N

N

Y

Video Recording

N

N

Y

How Frontpoint Security Stacks Up

Price and Contract

Price and contract are not Frontpoint’s strong suits. The company’s contracts are a bit constraining, and the price is a little high in comparison to competitors’. That said, Frontpoint offers the freedom of customization and includes quality devices.

Pros
  • Professional Monitoring
    One of Frontpoint’s best features is its DIY installation—but that doesn’t mean you have to do your own monitoring too. Frontpoint plans all include 24/7 professional monitoring.
  • Well-Rounded Plans
    At $44.99 a month, the Interactive Plan has professional monitoring, remote control, smart home capabilities, and a range of high-end products to choose from.
  • Customizable Options
    Frontpoint’s home security system is entirely customizable. If you want to tack on a few more motion sensors than what’s included in your plan, you can do that.
  • Crash and Smash Protection
    All Frontpoint security systems plans include Crash and Smash protection, which means that if your control panel is destroyed by a break-in or other disaster, a help signal is still sent to the monitoring center.
Cons
  • Restrictive, Long-Term Contracts
    If you don’t like commitment, you might be put off by Frontpoint’s long contract requirements—especially if you’re unsure where you’ll be living in one to three years. But the company does let you take your system to a new location if you move.
  • Costly Fees
    Both Frontpoint’s monthly contracts and early termination fees cost a pretty penny. And while the early termination fees are offset by Frontpoint’s portable design, no one likes being saddled with high cancellation costs—especially if you’re unhappy with the service agreement.

Tech and Equipment

This is an area that Frontpoint does well in. Even in the most basic plans, devices like a control panel and smoke and carbon monoxide detectors are included. Frontpoint features a cellular connection, which is great if you don’t have a landline.

Pros
  • Cellular Connection
    As opposed to a hardwired or Wi-Fi connection, Frontpoint’s connectivity is cellular, so be sure to check the strength of your cell signal before committing to a plan. A cellular connection means there are no hardwires that can be cut by burglars, and you also won’t be vulnerable if your Wi-Fi goes down.
  • DIY Installation
    Most home security companies end up charging you an arm and a leg for installation. Frontpoint’s DIY installation saves you money and lets you install your system exactly how you want to.
  • Portable, High-End Equipment
    Frontpoint includes top-of-the-line equipment in even its most basic packages, and you can take your system with you if you move, which is something a lot of companies don’t allow.
  • Convenient App
    Frontpoint’s mobile app lets you unlock the door remotely or talk to the mailman through your video doorbell. But remote access and control is available only with the Interactive and Ultimate plans.
Cons

There’s not much we don’t like about Frontpoint’s tech and equipment offerings, but we did find that Frontpoint’s cellular connection didn’t work for all customers.

  • Cellular Connection
    As great as cellular connectivity is, if you live in an area with bad or zero cell service, Frontpoint is not the home security provider you should go with. To learn about alternative alarm system providers, read our in-depth reviews on Best Home Security Systems.

Home Automation

Some of Frontpoint’s plans have home automation devices already included with your purchase—but Frontpoint is also compatible with other smart home devices. If you want to buy your home automation devices and security system in one fell swoop, we recommend getting the Interactive or Ultimate Plan.

Pros
  • Wide Range of Compatibility
    Frontpoint is compatible with a variety of smart home hubs and devices, including Amazon Alexa and Google Home.
  • Freedom of Choice
    Frontpoint’s plans are entirely customizable, so you’re able to tailor your plan to your home. Choose devices ranging from smart locks, video doorbells, security cameras, and smart lights that can lower your power bill.
  • Convenient Design
    Frontpoint puts an emphasis on portability and convenience. Not only are the plans customizable but all the devices are easy to install and relocate if you need to move or decide that a device would work better in a different spot.
Cons
  • Plan Limitations
    Despite Frontpoint’s emphasis on customization and convenience, the provided plans can be limiting if you’re looking for certain inclusions. For example, if you want access to live video streaming through your home security cameras, you’ll need to purchase the Ultimate Plan.

Customer Service

Frontpoint’s customer service team is known for going above and beyond. In the event of an emergency, you can trust associates to respond quickly and kindly.

Pros
  • Positive Customer Reviews
    Frontpoint’s customer service reps are genuinely interested in making sure you find the perfect system for your home. Additionally, reviewers stated that Frontpoint’s team responded to emergencies quickly and clearly communicated next steps. This level-headed approach ensures that crises are handled correctly and with as little stress as possible.
Cons
  • Better Contract Communication
    Some reviewers reported that Frontpoint’s customer service failed to specify the length or binding nature of the 3-year contract.

Frontpoint FAQs

Does Frontpoint have a money-back guarantee?

Yes. Frontpoint has a 30-day, risk-free trial so you can decide whether or not the system is right for you.

Is the Frontpoint mobile app easy to use?

Yes. Whether you’re using the phone app or the desktop portal at MyFrontpoint.com, the platform is easy to navigate and won’t give you a headache.

What’s the best home automation device?

We love the video doorbell camera—you can keep an eye on the goings-on outside your home without having to actually be at the door.

What is the difference between the keychain remote and the panic pendant?

The keychain remote works like a car key fob—it can unlock, lock, and activate an alarm with the push of a button. The panic pendant is similar, but it sends and sounds a customizable alert. This device is ideal for aging adults or people who want a little extra protection. Additionally, to prevent false alarms, the pendant’s button is recessed.

Frontpoint Equipment

Video Doorbell

A video doorbell is like having eyes and ears on the outside of your home.

Indoor Camera

Supervise your home remotely or from a few rooms over with the indoor camera.

Door and Window Sensors

Monitor when doors and windows are opening and closing with receptive window and door sensors.

Carbon Monoxide Sensor

Identify tough-to-detect carbon monoxide with this sensor.

Touchscreen Control Panel

Control your security system and home automation devices from a touchscreen.

Glass Break Sensor

This discreet sensor notifies you if a thief breaks glass windows to enter your home.

Motion Detector

Get alerts about movement in your home when you’re away (don’t worry, these sensors are pet friendly).

The Bottom Line

Frontpoint works well for both renters and homeowners with customizable packages, portable design, professional monitoring, and multiple options for plans and products. While the plans are on the pricey side, there are no hidden fees, and the DIY installation cuts costs. And the company has a better customer service reputation than most other providers.

Pros
  • Free trial period
  • DIY installation
  • No hidden fees
  • Customizable plans
  • Portable, wireless equipment
  • Great customer service
  • Cellular connection
Cons
  • Expensive monthly costs
  • High termination fees

Frontpoint Customer Reviews

    How We Evaluated Frontpoint

    To evaluate Frontpoint, we thoroughly researched the company, listened to customer feedback, and tested the products ourselves. Not only that—we put the customer service team through the paces and tried to find the best system for us. To find out more about how we evaluated Frontpoint, check out our methodology.

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