#1 Frontpoint
Best Customer ServiceWhy Frontpoint Is Still #1
In addition to having the best DIY installation option, Frontpoint blows away the rest of the competition when it comes to taking care of their customers. Frontpoint has an “A” rating from the Better Business Bureau and is one of the only security companies we’ve found that puts their money where their mouth is—you can try out their system risk-free for thirty days. If it doesn’t work out, you’ll get a full refund. Read the full Frontpoint review.
- 30-day, risk-free trial
- Outstanding customer service
- DIY, no-cost installation
- No professional installation option
How Frontpoint Stacks Up
Overall, Frontpoint offers the best combination of customer service and high-quality residential security equipment. Here’s a closer look at how they scored in all of our main criteria areas.
Price and Contract
This is Frontpoint’s kryptonite. Higher monitoring fees, plus costly early termination fees, hurt Frontpoint’s affordability score. However, you do get more in a basic package from Frontpoint, which explains why you’ll find higher entry-level prices.
Tech and Equipment
Frontpoint offers high-end equipment and includes extras like smoke and CO monitoring in basic plans. Best of all, you don’t have to pay more to have your system installed—Frontpoint offers DIY installation that customers find easy to complete and set up. Frontpoint’s app also gets high ratings from both Android and Apple users.
Home Automation
Upgrade your security and your lifestyle when you pair a Frontpoint security system with compatible smart home tools like Amazon Alexa or Google Home. You can make it even easier by opting for a Frontpoint plan with home automation included. We recommend the Interactive or Ultimate Plans if you want your home security combined with automation.
Customer Service
Frontpoint is the only company we evaluated that earned more than four stars for customer service. Fast, comprehensive service and real interest in what each customer needs make Frontpoint stand out.
Consumer Interest
Frontpoint has been very responsive to the suggestions and concerns of SafeWise readers. When we pass along suggestions or feedback, they respond to us and the customers quickly. We’re also impressed with their high customer retention rate and low cancellation rate.
Bottom Line
Frontpoint puts the customer first. From transparent pricing to knowledgeable customer service help, this security company does everything it can to make sure you get the residential security features you need without any hassle or extra costs.
“Frontpoint provides flawless reliability and, best of all, customer support is readily available and communicates clearly. Would immediately go with Frontpoint if I had to do it all over again.” -Ron S. from Pine Mountain, Georgia
Our Favorite Frontpoint Package: Interactive Plan
The Interactive Plan provides a variety of equipment, remote access, and plenty of home automation options—all for under $50/month.
Services
- 24/7 professional monitoring
- Remote access and control
- Crash & Smash protection